Privacy Policy

Visibly Agency ("Visibly", "we", "us") respects your privacy and is committed to protecting your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what we collect, why, and the choices you have.

Information we collect

When you contact us — through the form on this site, WhatsApp or email — we collect the details you choose to share: your name, business name, email or phone/WhatsApp number, and any project details you send us. We do not ask for sensitive personal information.

How we use your information

We use your information only to respond to your enquiry, prepare quotes, deliver the services you ask for, and keep reasonable records of our work together. We do not use it for anything else without your consent.

Cookies & analytics

We use Google Analytics to understand how visitors use our website — for example which pages are viewed, general location and device type. This relies on cookies and helps us improve the site. You can block or delete cookies in your browser settings; the site will still work.

Sharing your information

We do not sell your personal data. We only share it with trusted service providers that help us run our business — such as our email, messaging, hosting and analytics tools — and only as far as needed to deliver our services.

Storage & retention

We keep your information only as long as necessary to provide our services and maintain reasonable business records, after which we delete it.

Your rights

Under the PDPA, you may request access to, correction of, or deletion of your personal data, and you may withdraw your consent at any time. To do so, email us at hello@visiblyagency.com.

Contact

Questions about this policy or your data? Reach us at hello@visiblyagency.com.